Terms & Conditions

Free Delivery on all orders over €100/ £70.00

Orders:
At CovingDirect.co.uk it is our priority to handle orders quickly. We aim to process all order within 24 hours.

Deliveries:
We aim to handle all orders quickly and it is our priority to dispatch the majority of our in stock items within 24 hours.

We do not dispatch order on Saturdays, Sundays or public/bank holidays. All packages are sent by courier and its important there is someone available to sign for the delivery. Deliveries will not be left without a signature.

Deliveries are made Monday – Friday between working hours. Please not that we cannot guarantee a specific time or date as this may be disrupted by issues outside of our control.

Although it is a rare occurrence for damage to happen, human errors do occur. When you receive a package, we would ask you to check the package ASAP.

Please contact us to on sales@covingdirect.co.uk to let us know that the package was damaged and we will despatch another to within 48 hours at no additional charge.

All our deliveries are sent via GLS Logistics and ParcelForce.

Payment:
All orders are processed in Euro, as is the delivery charge. Your credit card will calculate the exchange rates automatically.

All our payment processing is handled securely by Realex Payments and /or PayPal.

The payment Card Industry Data Security Standards (PCI DSS) is a mandatory compliance standard for all payment service providers. Realex Payments was an early adopter of this standard in 2003, making it one of the first companies in Europe to become fully compliant. The standard enforces high levels of security in all areas where cardholder data is transmitted or stored. Strong protections such as encryption, intrusion detection and response, formalised policies and standards and security aware development methodologies all contribute to making Realex Payments the secure choice for payment processing needs.

Never send your bank account details by email. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never, ever ask for sensitive information via email.

Returns & Exchange:
In the occasion where it may be necessary to return an item, we must be contacted first before doing so at sales@covingdirect.co.uk. You must include in this email the following information; your name and delivery address details, order number and reason for returning the goods. We will respond to your email as soon as possible.

Returns will only be accepted in the original condition and packaging.

All unwanted items must be returned to us within 7 days of delivery for an exchange or refund. We can only refund the amount onto the original card that was given on the first transaction.

All items are the responsibility of the customer until they are returned to us.We recommend that you use a courier service as all goods will be insured.

Please do not send goods back to us, unless you have contacted us before hand on sales@covingdirect.co.uk.

If an item is returned for exchange it will take 5 days to process the exchange and dispatch items. The goods will not be dispatched until the unwanted items are returned to our warehouse.
If you wish to exchange a product and the new product you want costs less than the one you have returned (in original packaging and perfect condition), we will refund you the difference. If the new product you require costs more than the returned item an additional payment will be taken from your card before the replacement product is dispatched

Faulty goods:

Faulty goods must be reported to us with 24 hours of delivery to sales@covingdirect.co.uk. This email must include your name and delivery address, your order number and a clear description of the fault with the item.

For faulty items we will organise a courier to collect the items, but someone must be available to give the package to the courier. There are no collections on a Saturday. Only Monday – Friday.

Once it is clear that there is a fault with the product we will give you a full refund to the original card used in the first transaction or replace the product. The replacement item in this case will be sent free of charge.

Incorrect goods dispatched:
We are all prone to human error and this website is no different so if we accidently send you the wrong items please let us know with 7 days of your delivery at sales@covingdirect.co.uk.  We will then arrange a courier to uplift the product, while delivering the correct product. Someone must be available to give the courier back the wrong product, and sign for the new delivery.

Please note that we aim to do all refunds within 5 working days but it does take the payment processor longer to process credit & debit refunds than sales.