Shipping & Returns

We aim to handle all orders quickly and it is our priority to dispatch the majority of our in stock items within 24 hours.

All our deliveries are sent via GLS and ParcelForce couriers.

The rates of deliveries are as follows:

FREE Delivery on all orders over the value of £100 

£15.30 incl. V.A.T. Per Order below this value.

UK deliveries usually take no more than three working days.

Delivery throughout Ireland is usually next working day.

Please not that we cannot guarantee a specific time or date as this may be disrupted by issues outside of our control.

It is important there is someone available to sign for the delivery. Deliveries will not be left without a signature.

 

Although it is a rare occurrence for damage to happen, human errors do occur. When you receive a package, we would ask you to check the package straight away.

Please contact us on sales@covingdirect.co.uk to let us know that the package was damaged, including a photo of the damaged package and we will dispatch another at no additional charge.

Returns & Exchange:
In the occasion were it may be necessary to return an item, we must be contacted first before doing so at, sales@covingdirect.co.uk. You must include in this email the following information; your name and delivery address details, order number and reason for returning the goods. We will respond to your email as soon as possible.

Returns will only be accepted in the original condition and packaging. Any damaged items are the responsibility of the customer.

All unwanted items must be returned to us within 7 days of delivery for an exchange or refund. We can only refund the amount onto the original card that was given on the first transaction.

All items are the responsibility of the customer until they are returned to us. Therefore any packages lost in transit or damaged in delivery are the responsibility of the customer. Also it is the responsibility of the customer to pay for the return delivery charge. This is not refundable.
We recommend that you use a courier service as all goods will be insured.

Please do not send goods back to us, unless you have contacted us before hand on sales@covingdirect.co.uk.

If an item is returned for exchange it will take 5 days to process the exchange and dispatch items. The goods will not be dispatched until the unwanted items are returned to our warehouse.
If you wish to exchange a product and the new product you want costs less than the one you have returned (in original packaging and perfect condition), we will refund you the difference. If the new product you require costs more than the returned item an additional payment will be taken from your card before the replacement product is dispatched.

The return delivery charge and additional delivery charge for the new product are both the responsibility of the customer.

Faulty goods:

Faulty goods must be reported to us with 24 hours of delivery to sales@covingdirect.co.uk This email must include your order number, a photograph and brief description of the damage.

For faulty items we will organise a courier to collect the items, but someone must be available to give the package to the courier. There are no collections on a Saturday. Only Monday to Friday during working hours.

Once it is clear that there is a fault with the product we will give you a full refund to the original card used in the first transaction or replace the product. The replacement item in this case will be sent free of charge.

Incorrect goods dispatched:
We are all prone to human error and this website is no different so if we accidently send you the wrong items please let us know with 7 days of your delivery at sales@covingdirect.co.uk. We will then arrange a courier to uplift the product, while delivering the correct product. Someone must be available to give the courier back the wrong product, and sign for the new delivery.

Please note that we aim to do all refunds within 5 working days but it does take the payment processor longer to process credit & debit refunds than sales.